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Our Customer interaction centre offers you 24/7 real-time information and assistance on all your enquiries and queries.


Our Multilingual contact centre is world-class. We have trained professionals proficient in the languages you are comfortable with that will see to your needs.

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My Access: Fraud & Scam Prevention Tips

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We Care : Contact Details

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Locate the nearest branch/ATM closest to you

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We Care

The Customers’ Ombudsman of Access Bank Kenya mediates fair settlement between the bank and its customers for complaints that have remained unresolved for 90 days and above.

My Access

Learn more about fraud prevention to keep you and your money safe from fraudulent schemes.

Latest News

Access Bank PLC and KCB Group PLC Sign Binding Offer on Acquisition of National Bank of Kenya (NBK) Public Notice: Change In Loan Interest Rate PUBLIC ANNOUNCEMENT - RATE INCREASE ANNOUNCEMENT OF US$300 MILLION INVESTMENT INTO ACCESS BANK PLC Discontinuation of Acquisition of Sidian Bank Ltd